A conversation with Lucero’s new Operations Manager, Einar Serracin

Einar Serracin has recently joined the team at Lucero as the new Operations Manager. We sat down for a conversation with him to learn more about his background and his vision for Lucero.

 

Where are you from?

I was born in Chiriquí, Panama, in a small but wonderful town called Volcan. It is the highest point of the country where you can find the purest air, and where men and women work the land with their bare hands.

How did you become involved in the hospitality industry?

Seventeen years ago, I started working in Panama’s first all-inclusive resort. The manager hired me to improve customer service and staff morale. Days became years and here I am.

Where did you study?

I studied Business Administration majoring in finance and accounting in Chiriquí. I also studied English and computer sciences. In addition, I took a few programs in leadership, coaching and team development.

Tell us more about yourself. What brings you joy?

Talking about oneself is not easy, however I would like to share a few things.

I enjoy music, art and writing. My mother is my hero – thanks to her I am here. Working in the hospitality industry all these years makes me miss her home cooking.

Seven years ago, I started rescuing abandoned dogs. I take care of them, make them healthy and find them new homes. These dogs have become my second family.

I love to teach. My motto is “If you don´t know, I can teach you. If you can’t, I can help you. But if you don´t want to, please give the opportunity to someone else.”

What attracted you to Lucero?

A year ago, a friend introduced me to Mr. Sandeep (Lal), who told me about Lucero. From its name, I found it interesting. Mr. Sandeep and I had a few more meetings and dinners. I had always thought about returning home to do something important. In addition, I noticed that Mr. Sandeep is so passionate about Panama and Lucero, that he transmits it so easily. I decided to follow my heart and I chose the light of Lucero. Lucero is the type of place where I would love to live, and I truly believe it is a project with incredible potential.

Nowadays, every entrepreneur or professional wants a higher standard of living, pleasant weather all year long, the most spectacular landscape, and a garden that can provide healthy food. Lucero was created to provide the best quality of life where people can enjoy all the amenities we provide for them as well as a perfect setting for events, weddings and corporate meetings.

What lesson did you learn in your career that you find useful in day-to-day life?

Humility has always been a great friend of mine; remembering always where we come from, no matter how high we reach. Everything that happens to us is thanks to all the people who have crossed our path and have helped us determine who we are today.

What do you think makes a good manager?

Lead by example. Use the word “we” instead of “I”. It´s a combination of knowledge, experience, respect and honesty. Be a dreamer. Every step you take shows how good a leader or manager one can be.

Do you have any funny stories that you want to share?

This has always been a funny thing for me: even though I studied finance and I thought my future was working with numbers, once I experienced the hospitality world I knew it was for me and every day I am more convinced.


Una conversación con el nuevo Director de Lucero, Einar Joger Serracin que se ha unido recientemente al equipo de Lucero como el nuevo MG de la propiedad.

Nos sentamos para una conversación con él para conocer un poco más sobre su vida y su visión para Lucero.

¿De donde eres?

Nací en Chiriqui, en una pequeño pero maravilloso pueblo llamado Volcán. Que es el punto más alto del país, donde se puede respirar el aire mas puro y donde hombres y mujeres trabajan la tierra con sus propias manos.

¿Cómo te involucraste en la industria de la hospitalidad?

Hace diecisiete años tome un periodo sabático, y fui a visitar el primer resort todo incluido de Panamá. El gerente que era mi amigo me pidió me quedara una semana para ayudarlo a mejorar temas como servicio al cliente y motivación del personal. Y los días se convirtieron en años y aquí estoy.

¿Donde estudiaste?

Estudié Administración de Empresas con especialización en finanzas y contabilidad en Chiriquí. También estudié inglés y Computación. Después de esto tomé algunos programas de liderazgo, desarrollo de equipos de trabajo, estrategias y programas para aperturas de hoteles y proyectos. Talleres con los programas de Dale Cargnie y Miguel Ángel Cornejo.

Cuéntenos más sobre usted. ¿Qué cosas disfrutas?

Hablar de uno mismo no es muy fácil, sin embargo si me preguntan, me gusta compartir los conocimientos, disfruto de la música soy un Dj frustrado, el arte y la escritura. Mi madre es mi heroína, gracias a ella estoy aquí. Cada vez que tengo la oportunidad de comer comida casera la disfruto mucho, ya que todos estos años viviendo en hoteles y proyectos hace falta. Hace siete años comencé a rescatar perritos abandonados de las calles, primero cuidamos de ellos, los alimentamos, los curamos, los operamos para que no pueden reproducirse de manera desordenada y luego les busco un hogar donde los quieran y los cuiden como debe ser, estos perros se han convertido en mi segunda familia. Como les dije me encanta enseñar; mi lema es “Si no lo sabes te enseñamos, Si no puedes, te ayudamos. Pero si no quieres, por favor, dale oportunidad a otra persona.”

Qué te atrajo a Lucero?

Hace mas de un año, un amigo muy especial me presentó al Sr. Sandeep Lal, quien me habló de Lucero, y desde que me dijo como se llama el lugar me pareció muy interesante. El Sr. Sandeep y yo tuvimos algunas reuniones y cenas y yo siempre había pensado en volver a casa (Chiriquí) para hacer algo como lo hice en Coclé y en Panamá pero esperaba hacerlo en 5 o 10 años. Una de las cosas que mas me impacto es que el sr. Sandeep es mas panameño que mucho de nosotros, ama este país y todas las cosas bellas que tiene, cada vez que hablamos me transmitía su pasión acerca de Boquete y de lo que un día podría llegar hacer Lucero. Decidí seguir mi corazón y elegí seguir la luz de Suba Ka Taara (El Lucero). Este proyecto es el tipo de lugar donde me encantaría vivir, y realmente creo que tiene un potencial es increíble e inigualable en Panamá. Hoy en día cada empresario o profesional busca una mejor calidad de vida, un clima agradable durante todo el año, un paisaje con postales que te transporten, rodeados de jardines y de productos frescos que se producen allí mismo que te recuerdan lo bueno que es comer saludable. Lucero fue creado para regalarle a sus residentes y visitantes un producto de calidad donde puedan disfrutar de todas las comodidades y facilidades que siempre desearon tener, así como un escenario perfecto para eventos, bodas y reuniones corporativas.

¿Qué lección aprendiste en tu carrera que te resulta útil en la vida cotidiana?

La humildad, siempre ha sido una gran amiga; Recordando siempre que no importa que tal alto llegues o cuantas cosas consigas siempre debemos recordar el lugar de donde venimos. Que todo lo bueno que nos pasa, es gracias a todas esas personas que Dios puso en nuestro camino y que son determinantes en nuestro éxito. Y bueno las malas, que son el resultado de que no tomáramos las mejores decisiones, igual nos hace reflexionar y poder ser mejores personas..

¿Qué crees que hace un buen gerente?
Predicar con el ejemplo. Siempre utiliza la palabra “nosotros” en lugar de “yo”. Es una combinación de conocimiento, experiencia, respeto, lealtad con sus principios y honestidad y hasta algunas veces una pisca de soñador. Un buen líder siempre será feliz dejando un legado, eso demuestra su pasión y interés genuino en ayudar a otros.

¿Tienes alguna historia divertida que quieras compartir?

Estudie negocios y contabilidad porque en ese momento era lo que le mercado decía que tendría muchas mas posibilidad de oportunidades laborales. Pero dentro siempre que supe que no era para mi y trabaje un par de años en ello. Basto solo un día para echarle un vistazo a la hotelería y la industria del servicio y desde ese momento hasta ahora son 17 años que nos han parado de regalarme buenos momento y muchas alegrías. Confucio escribió escoge un trabajo que te guste y nunca en la vida tendrás que trabajar, y yo lo encontré¡¡¡¡¡¡¡

Coming soon…Panama’s most luxurious new clubhouse. (Golf and spa lovers, take note!)

Soon to join our stunning championship 18-hole course? A brand new, very luxe clubhouse with all the perks you can imagine, such as:

CLUB HOUSE

• A stunning infinity pool surrounded by private cabanas where you can relax and read in the sun or soothe golf-weary muscles in the hot tub. Set in lush gardens, flowers tumble around the pergolas and scent the fresh mountain air.

• An outdoor poolside dining deck, as well as ample and elegant indoor space. The clubhouse’s breezy restaurant is the perfect spot to meet for a drink, an intimate dinner – or to entertain that seemingly endless parade of out-of-town guests.

Grab an après-game cocktail, take a refreshing dip in the pool or simply lounge in the shade and enjoy the spectacular views of the Caldera basin and Volcan Baru, as well as the lush green of the first tee on our custom designed world-class, par-72 course created by renowned designer J. Michael Poellot.

We’ll see you summer 2016!

CLUB HOUSE 2

7 Ways You Know You’ve Found Your Dream Villa When You See It

1) Villa Living

Tuscan villa view

Tuscany or Boquete? It’s la dolce vita all around at our swank new villas nestled in Panama’s lush highlands. Minutes from the golf course, set in manicured gardens with the sound of the Agua Blanca river rushing past, come and try living la vida tranquila. The second home you always dreamed of in the number one place to retire in the world.

2) Kitchen With A View

Duplex kitchen

Easy, breezy, tropical living aka life in sleek, stylish, open plan duplexes. Whip up a delicious dinner on the gourmet kitchen gas range while listening to tropical bird calls. Eat a breakfast of local coconut yogurt and wild honey at the granite bar, or lounge in the living room with a cup of the world’s best coffee and the floor to ceiling sliding doors open to the mountain breezes. It’s hard to resist the relaxed pace of life in Lucero.

3) Outdoor Life

duplex deck with drinks

Luxe living on the links: Every sun-drenched moment feels like happy hour here, and with a to-do list that consists of play golf, lounge by pool and cocktail hour, it pretty much is. Kick off your shoes and take in the views with a delicious glass of wine and some nibbles on the terrace – a perfect place to entertain friends and family on sunny afternoons.

4) Sweetest Dreams Ever (Except You’re Awake)

Duplex bed

When did you last fall asleep without the sound of cars, people or planes passing by? Tranquil doesn’t even come close to describing Lucero’s delightfully noise-and-light-pollution-free nights. Our modern bedrooms are the perfect canvas for your dreams – you’ll wake feeling refreshed, de-stressed and ready to tackle that chip shot.

5)  Details To Fall in Love With

IMG_4942       Decor touch duplex       Duplex bathroom

Decor magic: From marble bathrooms with high pressure rain showers to porcelain floors and top of the line appliances and fixtures – it’s all in the details.

6)  Easy Entertaining

duplex firepit

Come and play in our corner of paradise. Sit around the outdoor fire pit and count the stars, listen to the sounds of the cloud forest and enjoy the fresh mountain air. Guitars optional.

7) The Sporting Life

Being active in Lucero is irresistible – nature is so resplendent here that even a short walk can turn into a magnificent adventure as you wind through woods with flowering trees, tropical flowers, colourful songbirds and huge old shade trees. If you’d prefer to break a sweat there are Classic Clay tennis courts with their own clubhouse, complete with snacks and equipment rental. For a mix of both sport and pleasure take in a round of golf, at 1,010 meters above sea-level, the views from every hole are sensational.

IMG_5257

Book your visit to stay at Lucero today.

Dream Luxury Vacation Home Ready Now

Feeling impatient to start living the dream? Our stunning new Riverside Duplexes are the perfect solution. Right next to the Agua Blanca river, these two-storey, turn-key homes are spacious and modern. The open-concept kitchen, dining and sitting room were designed to make every day living delightful and entertaining easy.

Thanks to Lucero’s elevation, each room has a view, whether it’s out towards the expansive greens of our bent grass championship course or over the rocky Agua Blanca river. We built all of our duplexes with floor-to-ceiling windows so wherever you are, cooling mountain breezes flow through and nature never feels far away.

Because we build to last, the finishes are all high-quality and low maintenance — think porcelain floors, granite counter tops and hardwood doors — after all you want to work on your tan and your backswing, not your kitchen cabinetry. Oh, and there’s a two-car garage which means if you can’t live in paradise year round at least you won’t have to worry about leaving a car out in the sun. These stunning homes come with a warning though: Living here is so stress-free you may never want to leave.

Riverside Duplex Ground Floor Plan

Riverside Duplex First Floor Plan

Riverside Duplex Render

Treehouse Luxury in Panama

The world’s most romantic hotel

Imagine waking up feeling like you’re floating in the sky with birds singing in their nests next to you and tree limbs arching over your bed. This is the experience of sleeping in our extraordinary treehouses at Lucero. Built 18 feet above the ground in the spreading branches of our magnificent cloud forest trees, they are a childhood fantasy come to life.

Treehouse Render Ext

View from the sky

The view from your bedroom in the sky

A natural high

A wooden suspension bridge acts as the rustic entryway to your luxurious space in the sky. To complete the fantasy the rooms are outfitted with a rain-shower, fridge, coffee maker, Wi-Fi and a flat-screen TV, as well as a plush bed — so you need never leave your airy perch. The 360 degree views are truly birds-eye and overlook the fairways, the Caldera valley and stretch out as far as the Pacific Ocean. From the living room you can hear the soothing sounds of the Agua Blanca river.

Our preferred cocktail for perfect happiness? Something tropical made with Ron Abuelo Centuria 30-year-old rum (also named best new bourbon by Forbes) and fresh local fruit. Perfect to watch the sun go down from the balcony and see the parrots winging home. All sound a bit exhausting? Don’t worry, you’re steps from your inviting bed and down duvet.

Treehouse Render Int

Nestled in this perfect perch you can spot some of the world’s most astonishing wildlife from Harpy eagles to toucans, white-faced capuchin monkeys and golden sloths. 

 

 

 

What Does Your Dream Home Look (and Sound) Like?

The hardest choice you’ll have to make at Lucero is the sound you fall asleep to from your custom home. The rushing Agua Blanca River from the Riverside Duplexes? Or the calls of quetzals and toucans settling down for the night? Lucero is built on a stunning and expansive golf course tucked into the lush Boquete hills 3,366 feet (1,010 meters) above sea level and has as many choices of home designs as there are views.

Lucero Homes & Golf Master Plan

Living the dream has diverse meanings at Lucero: a turnkey Jazmin condominium, a gleaming contemporary villa like the Ave de Paraiso or being as close as possible to the 1st hole in a stylish Fairway Duplexes. But there is one thing every home has in common — craftsmanship. From granite counter tops to ceramic floors and hardwood doors, the finishing touches look and feel amazing. And if your vision includes your very own design, you can create a completely custom home using your own architect and builders. There’s no such things as a limit to your dreams at Lucero.